Frequently Asked Questions
Q: What is Screen Printing?
A: You can view our brief video or contact us for more information. https://youtu.be/lEZRYbQP3AA
Q: What is dye sublimation?
A: You can view our brief video or contact us for more information https://youtu.be/S2W1fN1CH3o
Q: I don't like inputting my information on a website. Do I have to buy online?
A: You do not have to buy online. We do offer a secure checkout online from PayPal, but you may also choose to contact us via email and we can send you an invoice that can be paid with a credit / debit card or e-check. We also accept checks via snail mail but please keep in mind that this will delay the production time.
Q: How do I find out shipping costs?
A: We ship via UPS and will be shown at step 2 of the checkout process.
Q: Do you offer any discounts?
A: Yes, we do offer volume is discounts. The more you buy the more you save.
Q: How are print prices determined?
A: We offer volume discounts on all custom orders. Dye Sublimtion prints are charged per print no matter how many colors. Screen Prints are charged per ink color and location of print.
Q: How many do I need to order?
A: Dye Sublimation prints require a 12 piece minimum and Screen Printed apparel require a 24 piece minium.
Q: Does my order have to be all the same size and color?
A: No, you can combine sizes, colors, and styles. As long as the artwork is the same on all apparel, this will be counted as one order. Please consider that the artwork will be the same size on all pieces. So the printed image will be the same size on a Small and XXXL.
Q: Can I order multiple colors and sizes?
A:Yes, we can combine sizes and colors as long as the artwork and print locations are the same on all products.
Q:When will I recieve my order?
A: Our standard production time is 14 business days from reciept of payment. Any payments recieved after 12 pm EST will processed the following business day. This may vary so please let us know of any deadlines before ordering.
Q:What if I have a problem with my order?
A:We do guarantee against defective merchandise and will work to find a solution to amend the problem.Please contact us online or phone with any issues regarding your order.
Q:What printing methods are used when custom printing Dri Fit apparel?
A:When printing on Dri Fit apparel we normally use dye sublimation but we can use screen printing for dark apparel.